These Terms & Conditions apply to all accommodation bookings and stays at Wilderer Cottages. By making a booking, making payment or proceeding with your stay, you agree to these terms, our payment and cancellation policies and our house rules.
Wilderer Cottages is operated by Wilderer Holding Pty Ltd.
1. Bookings & Payment
A booking is only confirmed once the required payment has been received and is reflected in our bank account.
For peak season bookings, group bookings, long stays or bookings of multiple cottages, a 50% deposit is required to secure the booking. The remaining balance is payable 30 days before arrival.
Bookings made within 30 days of arrival must be paid in full upfront.
Wilderer Cottages reserves the right to release an unpaid or unconfirmed booking if payment is not received by the agreed date.
2. Cancellation Policy
Cancellations are handled as follows:
- More than 60 days before arrival: a refund may be provided, less reasonable administration or banking fees.
- 30–60 days before arrival: the deposit may be retained unless we are able to rebook the cancelled dates.
- Less than 30 days before arrival: the full booking value may be charged.
- No-shows and early departures may also be charged at the full booking value.
Stricter cancellation terms may apply to peak season, group, long-stay or multiple-cottage bookings.
Where possible, we will make reasonable efforts to rebook cancelled dates. If successful, any refund will be considered after deducting reasonable costs, losses, administration fees or bank charges.
3. Check-In & Check-Out
Check-in and check-out times will be confirmed with your booking.
Early check-in and late check-out are subject to availability and must be arranged in advance.
Late check-out without prior approval may result in an additional charge.
4. Guests & Visitors
The number of guests staying may not exceed the number confirmed when the booking was made.
Additional overnight guests are not permitted without prior written approval.
Visitors must be approved by management in advance. Day visitors may not use the cottages, swimming pool or guest facilities unless specifically arranged and approved.
Additional guests or unapproved visitors may result in extra charges or cancellation of the booking without refund.
5. Damages, Breakages & Missing Items
Guests are responsible for damage, breakages, stains, missing items or excessive cleaning resulting from their stay.
This includes furniture, décor, appliances, linen, towels, crockery, glassware, keys, remotes, televisions, fixtures, fittings and outdoor furniture.
Repair, replacement or additional cleaning costs may be charged to the guest.
Please report any damage or breakage to management as soon as possible.
Wilderer Cottages reserves the right to inspect the cottage after departure and recover reasonable costs for damage, loss or excessive cleaning.
6. House Rules
Guests are expected to respect the cottages, other guests, neighbours, staff and Wilderer Estate.
- No parties, loud music, private events or gatherings are permitted without prior written approval.
- Quiet hours are from 22:00 to 07:00.
- Smoking is strictly prohibited inside the cottages.
- Furniture, appliances, décor, mattresses and outdoor furniture may not be moved without permission.
- Children must be supervised at all times.
Wilderer Cottages reserves the right to terminate a stay without refund where guests behave in a disruptive, unsafe, unlawful or disrespectful manner, or where house rules are ignored.
7. Smoking, Fires & Braais
Smoking is only permitted in designated outdoor areas and cigarette ends must be disposed of safely.
Candles, incense and other open flames may not be used inside the cottages unless specifically provided or approved by Wilderer Cottages.
Fireplaces, braais and outdoor fire areas may only be used in designated areas and must be used responsibly.
Fires may never be left unattended.
Guests may be held responsible for fire damage caused by negligence or misuse.
8. Swimming Pool & Outdoor Areas
The swimming pool and outdoor facilities are used at guests’ own risk.
There is no lifeguard on duty.
Children must be supervised by a responsible adult at all times.
Glassware is not permitted in or around the pool area, and running, diving, rough play or unsafe behaviour is not allowed.
Guests are responsible for their own safety and the safety of children and approved visitors in their group.
9. Cleaning, Linen & Towels
Each cottage will be prepared before arrival with clean linen and towels.
Bath towels may not be used at the swimming pool or removed from the property.
Pool towels, where provided, must be returned before departure.
Daily cleaning is not included unless arranged in advance. Additional cleaning may be available on request and may be charged separately.
Excessive cleaning, stained linen, damaged towels or missing towels may be charged to the guest.
10. Pets
Pets are not permitted unless prior written approval has been provided by Wilderer Cottages.
Where a pet has been approved:
- The guest remains fully responsible for the pet.
- Pets may not be left unattended in the cottage.
- Guests are responsible for any damage, noise, mess or additional cleaning caused by the pet.
11. Security & Personal Belongings
Guests are responsible for their own belongings, valuables, vehicles and personal property during their stay.
Wilderer Cottages will not be held responsible for loss, theft or damage to guests’ personal belongings except where required by law.
Cottages must be locked when unattended.
Lost keys, remotes or other access items may be charged to the guest.
12. Liability
Guests enter and use Wilderer Cottages, Wilderer Estate, the swimming pool, parking areas, walkways, outdoor spaces and facilities at their own risk.
To the extent permitted by South African law, Wilderer Cottages, its owners, management, staff and representatives will not be liable for injury, loss, damage, theft, accident, delay, inconvenience or expense suffered by guests or their visitors during their stay.
Guests are responsible for the safety and conduct of everyone included in their booking, including children and approved visitors.
Nothing in these terms excludes liability that may not legally be excluded under South African law.
13. Right of Admission
Wilderer Cottages reserves the right of admission.
Management may refuse entry, cancel a booking or request guests to leave the property where:
- Payment terms have not been met
- Guest numbers have been exceeded
- House rules have been ignored
- Guests behave in a disruptive, unsafe, unlawful or disrespectful manner
14. Privacy
Wilderer Cottages may collect personal information required to administer bookings, communicate with guests, process payments and meet security or legal requirements.
Personal information will be handled in accordance with our Privacy Policy and applicable South African data protection laws.
Marketing communications will only be sent where consent has been provided or otherwise permitted by law.
15. Acceptance of These Terms
By confirming a booking, making payment or proceeding with your stay, you confirm that you have read, understood and accepted these Terms & Conditions.
The person making or paying for the booking confirms that they are authorised to accept these terms on behalf of all guests included in the booking.
The booking guest is responsible for sharing these terms with all members of their booking party and any approved visitors.
All guests and visitors are required to comply with these terms and house rules during their stay.
16. Contact Us
Wilderer Cottages
Wilderer Estate
R45, Simondium-Paarl
7646, South Africa
Email: reservations@wilderer.co.za
Telephone: +27 79 428 5250
Website: www.wilderercottages.co.za