Wilderer Cottages respects your privacy and is committed to protecting your personal information in accordance with the Protection of Personal Information Act 4 of 2013 (“POPIA”) and other applicable South African laws.
1. Who We Are
Wilderer Cottages is operated by Wilderer Holding Pty Ltd.
Address: Wilderer Cottages, Wilderer Estate, R45, Simondium-Paarl, 7646, South Africa
Website: www.wilderercottages.co.za
Email: reservations@wilderer.co.za
Telephone: +27 79 428 5250
2. Information We Collect
When you make a booking, purchase from The Wilderer Edit, contact us or use our website, we may collect information including:
- Your name and contact details
- Billing and delivery address
- Booking dates and guest information
- Accommodation preferences or requests
- Order and purchase information
- Payment and transaction information
- Communications with us
- Website usage information, such as your IP address, browser and cookies
- Your email address and marketing preferences if you subscribe to our mailing list
We only collect information reasonably necessary to provide our services and operate our business.
3. How We Use Your Information
We may use your personal information to:
- Process and manage accommodation bookings
- Communicate with you about your stay
- Process payments, deposits and refunds
- Process and deliver online-shop orders
- Respond to enquiries
- Provide customer service
- Maintain required business, accounting and transaction records
- Improve our website, accommodation and services
- Prevent fraud and maintain security
- Send marketing communications where you have consented or where permitted by law
You can unsubscribe from marketing communications at any time.
4. Third-Party Service Providers
We may share information with trusted service providers where necessary to provide our services, including:
- Booking and reservation platforms
- Payment gateways and banks
- Website and hosting providers
- Email and marketing platforms
- Courier and delivery companies
- IT and technical providers
- Accountants, insurers and professional advisers
We may also disclose information where required by law.
We do not sell your personal information to third parties.
Third-party providers may process information according to their own privacy policies.
5. Payments
Online payments may be processed securely by third-party payment providers.
Wilderer Cottages does not intentionally store your complete credit or debit card details where payment information is processed directly by an authorised payment provider.
6. Cookies
Our website may use cookies and similar technologies for:
- Essential website functionality
- Accommodation bookings
- Shopping-cart functionality
- Website security
- Analytics
- Remembering preferences
- Marketing, where applicable
You can manage cookies through your browser settings or through any cookie controls available on our website.
Disabling certain cookies may affect website functionality.
7. Security and Retention
We take reasonable technical and organisational measures to protect your personal information against loss, misuse, unauthorised access or disclosure.
We retain personal information only for as long as reasonably necessary for the purpose for which it was collected, or where required by law for purposes such as accounting, tax or legal obligations.
Some service providers may process or store information outside South Africa. Where this occurs, we take reasonable steps to ensure that appropriate data-protection safeguards are in place.
8. Your Rights
Under POPIA and applicable law, you may request to:
- Access personal information we hold about you
- Correct inaccurate information
- Request deletion of information where legally permitted
- Object to certain processing
- Withdraw consent where applicable
- Opt out of direct marketing
We may need to verify your identity before processing certain requests.
Privacy-related requests can be sent to info@wilderer.co.za.
9. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes to our website, booking systems, online shop, services or legal requirements.
The latest version will always be available on this website.
10. Contact Us
For questions about this Privacy Policy or the processing of your personal information, please contact:
Wilderer Cottages
Wilderer Estate
R45, Simondium-Paarl
7646, South Africa
Email: reservations@wilderer.co.za
Telephone: +27 79 428 5250
Website: www.wilderercottages.co.za