Frequently Asked Questions

Bookings can be made through our online booking system or by contacting Wilderer Cottages directly. A booking is only confirmed once the required payment has been received.

For peak season, group bookings, long stays or bookings of multiple cottages, a 50% deposit is required to secure your reservation.

The remaining balance is payable 30 days before arrival. Bookings made within 30 days of arrival must be paid in full upfront.

• More than 60 days before arrival: a refund may be provided, less reasonable administration or banking fees.
• 30–60 days before arrival: the deposit may be retained unless we are able to rebook the cancelled dates.
• Less than 30 days before arrival: the full booking value may be charged.
• No-shows and early departures may also be charged at the full booking value.

Different terms may apply to peak season, group, long-stay or multiple-cottage bookings.

Yes. Multiple cottages may be booked subject to availability. Special deposit and cancellation terms may apply to bookings involving multiple cottages.

Each Wilderer Cottage has one bedroom.

Cottage 1 is fully self-catering with a full kitchen. The other cottages have compact kitchenette facilities for added convenience.

Sleeper couches are available in Cottages 2 and 3, making them suitable for guests travelling with children.

Yes. Children are welcome at Wilderer Cottages. Children must be supervised by a responsible adult at all times, particularly around the swimming pool and outdoor areas.

Your check-in and check-out times will be confirmed with your booking.

Yes. Early check-in and late check-out are subject to availability and must be arranged in advance. An unauthorised late check-out may result in an additional charge.

The cottages are prepared before arrival with clean linen and towels. Daily cleaning is not automatically included, but additional cleaning may be arranged in advance and may carry an additional charge.

Yes. Bath towels and linen are provided. Bath towels may not be used at the swimming pool or removed from the property. Pool towels, where provided, should be returned before departure.

Yes. Guests have access to the swimming pool and designated outdoor areas. The pool is used at guests’ own risk and there is no lifeguard on duty.

Yes, but children must be supervised by a responsible adult at all times. Glassware, running, diving, rough play and unsafe behaviour are not permitted around the pool.

Visitors must be approved by Wilderer Cottages management in advance. Day visitors may not use the cottages, swimming pool or other guest facilities unless this has been arranged and approved beforehand.

Only the number of guests confirmed with your booking may stay overnight. Additional overnight guests require prior written approval and may result in an additional charge.

No parties, loud music, private events or gatherings are permitted unless specifically approved in writing by Wilderer Cottages.

Quiet hours are from 22:00 to 07:00.

Smoking is strictly prohibited inside the cottages. Smoking is only permitted in designated outdoor areas and cigarette ends must be disposed of responsibly.

Designated braai, fireplace and outdoor fire areas may be used responsibly. Fires must never be left unattended.

Candles, incense or other open flames may not be used inside the cottages unless specifically provided or approved by Wilderer Cottages.

Pets are only permitted with prior written approval from Wilderer Cottages.

Where a pet has been approved, the guest remains responsible for the pet and for any damage, noise, mess or additional cleaning caused during the stay. Pets may not be left unattended inside the cottages.

Guests are responsible for damage, breakages, stains, missing items or excessive cleaning resulting from their stay.

Repair, replacement or additional cleaning costs may be charged where applicable. Please report accidental damage or breakages to management as soon as possible.

Guests remain responsible for their own belongings, valuables, vehicles and personal property. Please ensure that your cottage is locked whenever it is unattended.

Yes — soon. The Wilderer Edit is our curated collection of décor, art and considered pieces inspired by Wilderer Cottages and the Cape Winelands.

Our online shop is launching soon.